Machinery Service and Support
Our machinery systems are fully supported by dedicated parts and service teams. After-hours emergency support is available for both parts and service.
Quick response times, OEM discounts, minimal downtime, and valuable training are services provided by our machinery service and support teams.
Quick Links
Service and Support Information
North America – Beverage Machinery
Machinery Support Contact:
- Technical Service: 1-888-548-8395
- Email: machine.service@graphicpkg.com
Parts Department Contact:
- Toll-Free: 1-800-258-1433
- Email: parts.sales@graphicpkg.com
Support and Training Resources:
- IQ tablet: The IQ tablet delivers Graphic Packaging’s experience and expertise to your technicians, on-the-machine, when and where they need it most
- Life cycle support: Unmatched industry-leading support-based products and services designed to help provide our customers optimum overall equipment effectiveness (OEE)
- Predictive Maintenance Program (PMP): A program offered to help plan downtime and improve budgeting. Benefits include:
- Improved machine performance with increased levels of stabilization on uptime
- Reduced unscheduled/non-planned downtime
- Future planning versus reactive planning for resources, both physical and financial
- Repetitive coaching and training for each planned visit
North America – Specialty Machinery and Canister Systems
Machinery Support Contact:
Technical Support and Service Scheduling: 218-546-2104
Parts, Upgrades, Conversion Kits, and Rebuild Kits:
- Toll-Free: 1-800-258-1433
- Email: parts.sales@graphicpkg.com
If you’re not sure which machine category meets your needs, we can help:
- Toll-Free: 888-800-6861
- Direct: 218-546-2222
- Email: ma@graphicpkg.com
Europe – Packaging Machinery Division
Europe Technical Service:
- UK/Ireland: +(44) 7917 919806
- Europe (excluding Greece, Italy, Spain, and Portugal): +(31) 643 152731
- Greece, Italy, Spain, and Portugal: +(34) 938 01746
Parts Department Contact:
- Email: parts.eu@graphicpkg.com